High Speed Broadband
Minus the wire!
Technical Support

Network Notice

twitter
Our most up-to-date information is quickly posted at twitter, subscription is not required to review posts. Additionally Spectra engineers will answer questions here too.

http://twitter.com/spectraaccess


Network Mantanance Notice

Spectra Access maintains an email Network Maintanance Notification list for customers of Spectra Access. If you wish to be part of this list, please open a support ticket at http://support.spectraaccess.com. Only customers of Spectra Access will be approved for network notifications via email.


Network Maintenance Notice

Network Maintenance Scheduled for Aug. 19th 2010 between 2AM & 6AM.

Engineers will be working on firmware/configuration changes to infrastructure routers that will require a reboot. During this time window, your Internet may be interrupted between 2-5 minutes as those routers restart. Additionally some changes are planned to our BGP core routers that may temporarily affect Internet connections as Internet routes are rerouted to other BGP routers. While we've scheduled the window from 2AM to 6AM, we believe most of the work will be completed within a 90 minute time frame with only brief Internet interruptions.

No action is required by you to restore service. If you have questions about this maintenance window, please contact Spectra Access at 603-296-0760 or open a support ticket at http://support.spectraaccess.com.


Contact Technical Support

Allows you to open a trouble ticket with a tracking number and up-to-the minute status.

Open Technical Support Trouble Ticket